Olympic Airlines Baggage Claim For Damages
Wayne Chiang
XXXXXXXX
XXXXXXX, VA XXXX

June 22, 2009

Olympic Airlines
Reference #: XXXXXX
Customer Relations
70-00 Austin Street
Forest Hills, NY 11375

To Whom It May Concern

I recently had a very frustrating and extremely costly experience with your airline. I feel that I am owed compensation from Olympic Airlines for my expenses.

On June 5, 2009, I was flying aboard Business Class OA 412 from New York to Athens. This trip was the first time for both my wife and I to travel outside of the United States to celebrate our honeymoon. However during this trip, our luggage was lost in the process which caused us a great deal of stress and disappointment in what is supposed to be a very special time.

During this time, we were not able to take pictures or even use traveler’s cheques to buy basic toiletries/clothes because they were all lost in our baggage. Perhaps the most stressful aspect of this experience was losing our prescription medication while overseas. This experience with our baggage has caused us undue stress/disappointment and was not commensurate to the level of service that we expected when we booked our business class tickets. We were able to receive our luggage on the last day before we left Greece however the luggage was damaged on the exterior.

As compensation for my experience, I would like to have our expenses reimbursed for our toiletries/clothes that we had to purchase to cover our loss while overseas (350.94 Euros), as well as $90 USD to cover damages sustained to our luggage. In addition, I would like to be refunded in full for the price of both our tickets. Nothing can compensate us for the loss that we sustained because we were not able to enjoy our time due to the difficulty that this experience caused.

I have attached copies of our receipts, boarding passes, luggage claim, and evidence of damage to our luggage.

Please call me at (XXX) XXX-XXXX by July 1, 2009, to confirm that I will be compensated for this distressing experience. If I do not hear back from you by this time, I will take any further appropriate steps to be compensated for my loss.

I look forward to amicably resolving this issue. Both my wife and I had a great experience with the level of service provided by your flight service personnel as well as the hospitality of your customer support. We hope that we can use the outcome of this issue to determine our sustained business in the future.

Sincerely,

Wayne Chiang